You can find out how to use video relay on YouTube. You can check if you can get income-based JSA. Make a note of the date and time you call the Jobcentre Plus. Also write down the name of the person you spoke to. You might need these details if you need to prove when you started your application. You might be able to ask for your JSA claim to be valid from an earlier date - this is called 'backdating'.
You could get JSA for up to 3 months before you applied. You can only backdate your claim if you have a good reason - for example a close relative died or you were given wrong advice by the Jobcentre. You'll usually need to have looked for a job and been available for work from the day you want your JSA to start.
If this wasn't possible, you can still ask to backdate your claim but you'll need a good reason. This can be the same reason you give for wanting to backdate.
When you apply you'll be asked when you want the claim to start. Give the date you'd have applied if you could, for example the date you were given wrong advice. You'll need to give evidence to show why you didn't apply earlier. For example, if the Jobcentre gave you wrong information you could provide emails or letters showing what they told you.
You'll also need to prove you've been job hunting and available for work. Keep anything that shows this, for example copies of job applications or emails showing you registered with a job website.
It can be difficult to prove that you're entitled to backdated payments - contact your nearest Citizens Advice if you need help. You'll get a text or phone call inviting you to an interview at the Jobcentre to finish your claim. If you don't get this after 2 working days, call your Jobcentre. The number will be on the interview invitation - or you can look up their contact details on GOV. You should plan for your interview by thinking about the job hunting and working arrangements that will be suitable for you.
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England This advice applies to England: England home Advice can vary depending on where you live. Next steps Find out how to claim new style JSA. Did this advice help? Yes No. Why wasn't this advice helpful? It isn't relevant to my situation. It doesn't have enough detail. I can't work out what I should do next. I don't understand. You've reached the character limit. This guide is also available in Welsh Cymraeg. Print entire guide. Brexit Check what you need to do. Explore the topic Benefits and financial support if you're looking for work Finding a job.
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