Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. There are so many different choices I feel like I need to take a few months to read all of the reviews on all of the choices of security systems that are out there now!
They are excellent in what they do but are a little understaffed and usually have to wait a couple of days for a appointment. Their control module is ultra-modern and information about the security system is quickly available in of a problem. Well I wouldn't recommend if it was based off 1st impressions. It took 4 techs for my stuff to be hooked up correctly. The first tech was a creep and ran out halfway through the job when my husband woke up then told the company he didn't feel safe.
He lied. He thought I was home alone. The second tech was better but couldn't get my cameras to work or sync. I ended up doing myself. The 3rd tech just installed them properly as 2 are outdoor and needed the wires ran through the hole. After all this I was very happy. The HD cameras show great and I can watch my packages, know who's at my door, etc without moving just looking at the touchscreen or app on my tablet or phone.
I also love it pulls the cameras up on my tv through my cable box. I love the night mode feature which means if any sensor is tripped the alarm will go off without warning which is great to put you on alert instantly. The touchscreen works great. I can see cameras, weather, etc and set a guest code for family or dog walker to arm and disarm. I can also arm, etc from any device with the app in case I forget which is cool. I love all the options and premium channels they offer which is why it is so hard to leave them.
But for the last 3 plus years I have finally finally decided enough is enough. Deceptive customer service tricks to temporarily placate me about my service is common now. They have been to my house literally over 12 times. Now when I call in taking a minimum of 30 minutes to get to an actual live person they then put me through a drill of cold booting the system by unplugging everything to try and fix it plus a bunch of other time-wasting procedures.
Once all this has happened they will schedule an appointment. At least 4 hours later they will call and say they fixed the problem on their side and would I like to cancel the appointment.
I usually do because at the time of the call my service is working again. Then, anywhere from a week to two months later I have to start the process all over again! I am soon to be an ex customer and plan to take with me at least five other accounts in the Stockton area consisting of family and friends that use Xfinity. If you do decide to use these morons for your service, let it be known that you have been warned!
Fortunately, there have been no issues but feel real concerns. There needs to be more comprehensive equipment configuration to satisfy the safety concerns I have. System does not protect garage doors, app is slow to respond. Batteries in sensors lasted less than a year before needing replacement.
Desk mounted main keypad is not the same quality or service level I was accustomed to with Vivint. The system overall is working very well. The motion sensor is designed to ignore pets as large as 85 lbs. Does Xfinity require a Wi-Fi or cellular connection? Is Xfinity smart home compatible?
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Internet Learn More. Mobile Learn More. Home Phone Learn More. For instance, we set our August lock to engage whenever we arm Xfinity Home. We were surely impressed by the number and variety of smart home brands that work with Xfinity Home, which included:.
If you own products from these brands, you can easily integrate them into Xfinity Home. For optimal control and voice communication with Alexa, take a look at our review of Ring Alarm. You have to press the mic button on your remote before giving the voice command.
Another nifty feature made possible by the X1 integration is live camera streaming straight to your TV. Now you can decide whether to get the door or not without ever getting up.
Finally, we learned that the X1 Voice Remote could even control the IoT devices connected to the security system. Not sure if you turned off your lights after taking a quick break? Xfinity specializes in internet and cable services, so can it hold up against companies that focus on home security? To help compare plans, visit our guide to the general costs of buying a security system.
Xfinity also fared well against other hybrid security systems or those that can both be self-monitored or professionally monitored. Most hybrid security systems require a full upfront payment for the equipment, on the other hand.
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